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Order Statuses

This article breaks down the different order statuses in RE-OPS, from placement to completion. Each status helps you track order progress and stay informed at every step for a smoother purchasing experience.

1- Select OrdersClick on Orders

2- Drafts

Drafts will house all orders pending submission. Drafts can be modified to add, remove, or adjust quantities of items as needed by a user prior to submitting the order for approval or fulfillment. Draft orders, will only leave the Draft status once the order is submitted for review, approval or deleted. Click on Draft

3- Supervisor Review

Supervisor Review will house all orders that have been submitted by a Maintenance Technician or any other user with limited permissions. Such orders will need to be assessed by a Maintenance Supervisor in the community prior to the order being fulfilled by an approved vendor.Click on Supervisor Review (4)

4- Manager Review


Manager review will hold all orders that have been approved by a maintenance supervisor, but still need to be reviewed by the community manager of the property in order to ensure that the order meets all community standards. Once the community manager has approved the order, it will be pushed to the proper vendors and fulfilled.

Click on Manager Review (3)

5- Approved

All orders that have been approved by a community manager but have not yet entered a processing status to fulfill. 

Click on Approved

6- Rejected 

All orders that were rejected by a community managers and will not move forward to be fulfilled. Click on Rejected

7 - Processing

All orders that have been approved and are being processed by vendors in order to fulfill.Click on Processing

8- Shipped

Once an order has been successfully processed, the order will then enter shipping status in which users will be able to see an estimated time of delivery provided by a vendor

Shipment estimate visibility will vary per supplier
Click on Shipped

9- Invoiced 

Final stage of an order, the Invoiced status will host all orders that have been fulfilled successfully by vendors and an invoice has been issued for payment Click on Invoiced

10- Unable to fulfill

All orders that vendors have processed but are not able to fulfill. Order will be cancelled if it reaches this state and users will be notified accordingly. 

Click on Unable To Fulfill
 
Should you have additional questions, please reach out to our Help Team at help@re-ops.co. We're here to help!